As Hospitality & Events Manager, you will be responsible for:
- Planning staffing requirements for race days and non-race day events, including detailed race day hospitality management plans
- Planning and monitoring variable labour costs, ensuring hospitality provision remains within budget
- Working with the Catering Operations Manager and Head Chef to develop food and beverage offers and event themes while maintaining agreed cost of goods
- Managing allergen compliance and ensuring all allergen information is accurate and up to date
- Leading hospitality and events and supporting Business Coordinators with key client requirements from planning through to delivery
- Managing cutlery, crockery and light equipment inventories and maintaining agreed PAR levels
- Training and developing the casual Hospitality & Events team in core skills and service standards
- Working closely with the Retail & Events Manager to ensure a seamless customer experience across events and racedays
- Coordinating the set-up of furniture and event equipment across the racecourse
- Carrying out regular site inspections and using checklists to monitor and maintain operational standards
- Coordinating weekly linen orders and maintaining appropriate stock levels
- Coordinating the administration required for race day and non-race day events
- Briefing staff before events and ensuring all relevant paperwork is completed
- Dealing with customer complaints and enquiries professionally, escalating where appropriate
- Identifying opportunities to generate additional sales and bookings through proactive customer engagement
- Collating event feedback and ensuring effective event handovers
- Ensuring all team members are well presented and maintain professional standards
- Meeting and greeting clients and acting as an ambassador for the racecourse
- Completing event area close-down checks at the end of each event
- Ensuring company policies and procedures are consistently followed
- Supporting the company's environmental objectives by minimising waste, maintaining equipment appropriately, recycling effectively and reducing unnecessary energy consumption
